Answers to other questions

There are always topics that don't fit well into a category, such as residence permits, personal data processing, etc. Browse here for some of our most common "other" questions - you might just find the answer you're looking for.

Common questions

Your 'Messages' section of your account works just like your email account. If you've received a message, it remains in your messages section, even if you've responded to what's been required of you.

There is nothing to worry about if the message remains.

If you haven't already created a user account, be sure to not check the box regarding receiving information from third parties.

If you have an existing account and would like to change your settings:

  • log in to your account
  • go to 'My profile'
  • click on the 'Edit' button at the bottom of the page 

You will be able to:

  • check 'Yes' if you would like to receive information from third parties
  • check 'No' if you don't wish to receive this type of information 

You can find information about the processing of your personal data here on this website.

Read more about the processing of personal data (GDPR)

Sometimes, certain email programmes have features that help users from receiving unwanted email, called spam. This is a great feature, unless the programme decides to place items in the spam folder that aren't spam.

You may find emails from University Admissions and universities in your spam folder in your email programme. You can adjust the settings to make sure that future emails from senders you trust are placed in your inbox instead.

We understand that applicants have questions and concerns regarding the current coronavirus situation and how it may affect admission to higher education in Sweden. At this time, the admissions process remains unchanged. 

We will not be making any exceptions to application, document or fee deadlines.  

You may have questions regarding issues related to what happens after you receive your admissions results, such as:

  • Submission of final transcript and diploma documents (that may be delayed)
  • Payment of tuition fees
  • The autumn semester start
  • Accommodation and insurance

For answers to these types of questions, please contact the university in question.

Find university contact information

Information from the Swedish Minstry for Foreign Affairs

The Swedish Foreign Ministry regularly provides updated information regarding Covid-19 and travel to Sweden.

Read more at the Ministry for Foreign Affairs

Our government agency, The Swedish Council for Higher Education, has a website devoted to answering all kinds of questions about studying at a university in Sweden. The website, is, in English and other languages, and is tailored to newly arrived students living in Sweden. Be sure to check it out!

Find out more at

As soon as you have been offered a place and paid the first instalment of your tuition fee, you should immediately apply for a residence permit. The fastest and easiest way to do this is using the online application at the Swedish Migration Agency's website. Students who cannot apply online should contact their nearest Swedish embassy or consulate for more information.

Please note that you are not eligible for a residence permit for studies until you have been offered a place and paid the first tuition fee instalment. Other restrictions may apply regarding your eligibility; this will be determined by the Swedish Migration Agency.

Applying for a residence permit at the Swedish Migration Agency's website

The best time to submit a residence permit application is as soon as you've paid the first instalment of your tuition fee. The Swedish Migration Agency will not make a decision on your application until the tuition fee has been paid. 

Read more about residence permits at the Swedish Migration Agency

Not the answer you were looking for?

Return to the main search page and try again, or contact us.

Please note: Telephone and chat will be closed from 10 to 11 CET on Monday, 14 September. 


Support centre number: +46 (0)77 155 0720

We're available Monday to Friday, 9:00 - 16:00 CET

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Please note that we cannot answer questions about your eligibility status via chat. For those types of questions, you must call or send an email.

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